How are my orders processed and shipped?
All orders are processed within 2-5 business days (excluding weekends and holidays) after payment is successfully received. Orders are shipped via tracked shipping services to ensure your package is traceable at every step.

‍Will I receive tracking information?
Yes, once your order has been dispatched, you will receive an email with tracking information to monitor your shipment.Is it my responsibility to monitor tracking?
Yes, customers are responsible for monitoring tracking information and coordinating delivery with the courier service.

What are the shipping costs?
Shipping fees vary based on the destination and weight of the package. These fees will be calculated and displayed during checkout.

‍Am I responsible for any additional charges?
Yes, customers are responsible for all shipping costs, including any customs duties, taxes, or fees that may apply in your region.

‍Will I be charged customs duties or import taxes?
International orders may be subject to customs duties and import taxes, which are determined by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

How long does delivery take?
Delivery times depend on the shipping destination and carrier. Estimated delivery times are provided at checkout, but they are not guaranteed. Delays may occur due to factors beyond our control, such as customs processing or carrier delays.

‍What are the estimated delivery times for different regions?UK: 1 to 3 days (allow 14 days)EU: 5 to 14 days (allow 35 days)ROW: 10 to 20 days (allow 35 days)

What happens if my package is lost, stolen, or damaged?
‍Once a package is handed over to the courier, SOIREE ENTERTAINMENT LTD is not responsible for lost, stolen, or damaged items. If your package is marked as delivered but you haven't received it, please contact the shipping carrier directly to file a claim. If your package arrives damaged, document the damage with photos and contact the shipping carrier to initiate a claim.

Can I return or exchange my order?
Due to the nature of our merchandise and event-specific designs, all sales are final. We do not accept returns, exchanges, or cancellations once the order has been placed.